Join the Paramek team
Explore opportunities and grow with us
At Paramek, we are committed to innovation and excellence in every project we undertake. We are passionate about developing technological solutions that transform the tourism industry
Why work at Paramek?
Culture of innovation: We foster an environment where creativity and innovative thinking are key to growth.
Professional development: We offer continuous training, access to conferences, and opportunities for growth within the company.
Benefits and flexibility: We believe in a healthy work-life balance, which is why we provide remote work options, flexible schedules, and an inclusive environment.
Collaborative environment: Work with experts in technology and tourism in an environment where teamwork is our greatest strength.
Search - Senior Contact Center Agent
Responsibilities:
- Provide optimal customer service using GDS (Global Distribution System) systems.
- Research and resolve customer inquiries related to flights, cars, and hotels.
- Manage incoming and outgoing communications, ensuring a prompt and effective resolution of concerns.
Requirements:
- High school diploma.
- Professional proficiency in English (bilingual level).
- Extensive knowledge of the booking workflow for flights, cars, and hotels through the Sabre system.
- Service-oriented mindset and customer focus.
Work modality:
- 8-hour workdays, 5 days a week.
- Hybrid work model (combination of in-office and remote work).